Shipping Policy
Thank you for shopping with Helix Vital Labs. Below are the terms and conditions that make up our Shipping Policy.
1. Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays)
- Orders placed after business hours will be processed the next business day
- You will receive a confirmation email once your order has been placed
2. Shipping Time & Delivery
- Estimated delivery time: 2–5 business days (U.S. orders)
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Shipping times may vary depending on location and carrier delays
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We do not guarantee delivery dateNot intended to diagnose, treat, cure, or prevent any disease
3. Shipping Rates
- Shipping costs are calculated at checkout
- Promotions such as free shipping may be offered at our discretion
4. Tracking Information
- Once your order ships, you will receive a tracking number via email
- Please allow up to 24 hours for tracking updates to appear
5. Lost or Stolen Packages
Once a package is marked as delivered by the carrier, Helix Vital Labs is not responsible for lost or stolen packages.
If your package is missing:
- Contact the shipping carrier directly
- Check with neighbors or your local post office
6. Incorrect Shipping Address
- Customers are responsible for providing accurate shipping information
- Orders shipped to an incorrect address provided by the customer will not be refunded or replaced
7. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- You must contact us within 48 hours of delivery
- Include:
- Order number
- Photos of the product and packaging
We will review and determine eligibility for replacement.
8. International Shipping
We currently ship within the United States only.
- DCustomers are responsible for:
- Customs fees
- Duties and taxes
- We are not responsible for delays caused by customs
9. Order Issues
10. Policy Updates
We reserve the right to update this Shipping Policy at any time.
Changes will be reflected on this page.