Refund Policy
Thank you for shopping with Helix Vital Labs. Due to the nature of our products, we maintain a strict refund and return policy as outlined below.
1. All Sales Are Final
All products sold by Helix Vital Labs are considered final sale.
We do not accept returns or offer refunds for:
- Change of mind
- Incorrect product selection
- Improper use or handling
2. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery.
To submit a claim, email us with:
- Your order number
- Clear photos of:
- The product
- Packaging
- Shipping label
To submit a claim, email us with:
- A replacement product
- Store credit
3. Non-Returnable Items
For safety and quality reasons, we do not accept returns on:
- Opened products
- Used products
- Products not in original condition
4. Shipping Issues
Helix Vital Labs is not responsible for:
- Delays caused by shipping carriers
- Lost or stolen packages marked as delivered
- Orders shipped to incorrect addresses provided by the customer
5. Order Cancellations
- Orders may be canceled only if they have not yet shipped
- Once an order has been processed or shipped, it cannot be canceled
6. Chargebacks & Disputes
We take fraudulent chargebacks seriously.
By purchasing from our site, you agree:
- To contact us first to resolve any issues
- That filing a false chargeback may result in consequences
- Order blacklisting
- Denial of future purchases
- Submission of evidence to payment processors
7. Contact Information
For all refund-related inquiries, contact:
Helix Vital Labs
Email: [Insert Email]
Response Time: 24–48 business hours
8. Policy Updates
We reserve the right to update this Refund Policy at any time.
Changes will be posted on this page.